Shipping & Returns

Turnaround

All orders are shipped out from Los Angeles no later then 5 business days from date of purchase.

 

Carriers

We use the following carriers to deliver our orders:

USPS

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

How To Return/Exchange An Item

To be eligible for a refund or exchange you must return the item(s) within the 4 day grace period after receiving your package. All item(s) must be in the original unused condition to be accepted. Please note we do not refund shipping expenses. All sale items are FINAL.

1.) Please email desipah@gmail.com with your receipt attached and the reason you are requesting a refund or exchange.

2.) Mail your returned item to:

    Desipah Returns Department    

    3415 S Kerckhoff Ave

    San Pedro, CA 90731

3.) Include in your package a signed letter stating the reason for your return and the original receipt.

4.) After mailed please email your tracking # to desipah@gmail.com